Refunds

Requests for a refund will be considered based on the conversation and agreements reached between the client and Finwell Legal Services.

On receipt of a Refund request – the following will be taken into consideration:

·       Misleading or incorrect information

·       Double debits 

·       DebiCheck date is captured incorrectly -  

o   Bank tracking days to be considered.

·       Failure to attend to a cancellation request -

o   Take note – a cancellation request must be in writing and received before the debit order date.

o   Cancellation requests can be sent to clients@finwellegal.co.za

A refund request will not be considered when -

·       The Client agreed to the Financial Wealth Assessment (R685) – the Credit Report was obtained, interpreted and shared with the client.

·       The client agreed to the Debi Check date and approved the payment – keep in mind that FLS can’t authorize a debit order against any bank account without the account holder’s authorization (SMSapproval).

What is the procedure to follow-

·       Refund request needs to be in writing and emailed to clients@finwellegal.co.za

·       A system generated confirmation emailed to the client.

What timeline can the client expect -

·       Once we receive a Refund request, same will be investigated and presented for consideration within 10 business days.

·       Refund denied or approved feedback will be communicated to the client via email.

·       If the refund is approved, payment requests will be processed within 5 business days.